The phone rings and a voice asks ‘How much are your Wrexham airport transfers to Manchester’? Immediately we know this is not a business customer. Instead, it is a holiday maker shopping around and comparing prices. These enquiries seldom result in a booking for DrivenByQ Ltd. We just accept it is the time of the year when holiday makers are booking their airport trips and a cheap airport transfers is crucial for them.
A search online for ‘Wrexham Airport Transfers’ or ‘Executive Travel Wrexham’ finds lots of independent operators offering a good personal service or taxi companies with an abundance of vehicles. For the middle ground, there are few operators offering a fleet of modern, high-quality (Mercedes Benz) vehicles while capable of providing consistently good customer service.
Over our fourteen-year established history, good customer service is something we have always been renowned for. Whether it is the first hand-shake when meeting our customer’s customer; tracking a flight when it is early; having a clean, well-maintained car or knowing when to engage in conversation. It is the package from initial enquiry to receiving the final invoice which makes us different.
Business to Business
DrivenByQ doesn’t feature so highly in search rankings. The truth is, we don’t rely on our website to attract new business. This is because we actively search for customers in the corporate world. We are a business-to-business supplier. It is our niche market. Having the capacity to provide multiple executive vehicles simultaneously and at a high service levels is something few others can achieve.
When you compare the costs of a Wrexham airport transfers with DrivenByQ to an independent one-man-band operator, we are more expensive. In reality we have overheads which the independents don’t. We have full-time administrative staff on payroll with pensions to consider and the bulk of our work is on account. The advantages however pay off in the long run and ultimately save money for business customers.
Over the space of a typical week, we will complete over one hundred airport transfers. Frequent changes at Manchester International Airport are quickly communicated with our team. This informs them of potential hold-ups at car park barriers or new road layouts. Our experience makes us more efficient when flights land early or baggage goes missing after tight flight connections.
If a business customer finishes a meeting and their attendees need to travel to Manchester, Liverpool and London all at the same time, we can oblige. Not only do we have ten full-time drivers, we also have a network of trusted sub-contractors who can meet our standards. This means that when we are busiest we can sometimes lose money but it pays off to do so.
A loss will sometimes be incurred by asking an operator from another area to assist us. They might also be driving something like a Mercedes S Class which surpasses our executive standards. Typically such a vehicle will be more expensive for us than our quoted price to a customer. We know however, it cements customer loyalty and it showcases what we can offer.
There is always the option to simply ask a local taxi company to help us when busy but as new customers have told us in the past – if we wanted a taxi service, we would book a taxi service. This is why they leave other ‘executive’ suppliers. Understanding the importance of maintaining and sustaining a high quality service level is crucial in our industry and it is why we may sometimes cost more.
Scale and Efficiency
The initial cost a customer endures will not necessarily lead to greater expense. In fact, it could reduce costs when it comes to considering the administrative process or recuperating costs from an overseas delegate. As all of our invoices have the option for listing purchase order numbers and cost centres (with line item detail), they are easy to process. Likewise payments can be made in-car by card.
Adding the organizational ability and administrative systems to our processes while complying with an intrinsic quality standard is what makes DrivenByQ a cut above the rest. From a safety aspect, our team compact their hours and manage their work patterns. In stark contrast, some one-man-band operators will grab snippets of sleep over a 36-hour shift when they are busy.
On top of all this, our team are encouraged to take time out for personal development. Whether this is the opportunity to gain an MBA, completing a first-aid course or achieving an advanced driving qualification. It helps us push the boundaries, understand shifting needs and ensure we keep up with ever-changing customer demand.
Our management team regularly attend exhibitions in London and Milton Keynes. These relate to changes in technology or trends within the business travel industry. The investment in technology companies or aggregators in the private hire industry does not go unnoticed either. Exhibitions also keep us aware of changing legislation and court cases linked to the Gig Economy or Taylor Review.
Sure, we can be more expensive than a one-man-band and sometimes we do not have the last-minute availability of a taxi company. We have to consider VAT too and in addition we are sometimes very different to anything else a consumer understands. With all that said, we are a specialist. A specialist who fulfills a niche in the market when considering a specific type of customer.
Holiday makers may be deterred by quotes for Wrexham Airport Transfers and prices with DrivenByQ. Especially when they are more than other suppliers. The truth is, to supply the most committed team, the highest standards and the latest executive vehicles there is a higher cost. Our business customers tell us however, they are happy to pay a little bit extra in order to receive a lot, lot more.